Shipping policy
Free shippingShipping is free on every order. Where we shipWe ship to the countries shown at checkout, including the United States and countries in Europe. A few products are available for US delivery only. If an item can't be shipped to your country, checkout will tell you before you pay. Processing timeOrders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive an order confirmation email right away, and a shipping confirmation email with your tracking number once your order ships. Delivery timeAfter your order ships, delivery usually takes:- United States: 6–10 business days- Europe: 8–12 business daysDelivery times are estimates and can be longer during holidays or because of carrier delays. Orders shipped in more than one packageSome items ship from different warehouses, so an order with several items may arrive in separate packages on different days. Each package has its own tracking number. Tracking your orderUse the tracking number in your shipping email on our Track Your Order page: bramblemoss.com/pages/track-order. The first tracking update can take 2–3 business days to appear. Customs, duties and taxesAny taxes we collect are shown at checkout before you pay. Some countries may charge import duties or fees on delivery. These are not included in our prices and are the customer's responsibility. Late or missing ordersIf your order is more than 5 business days past its estimated delivery date, or tracking has not updated for 7 days, contact us with your order number and we'll investigate and send a replacement or a refund. Wrong addressPlease check your shipping address carefully at checkout. If you notice a mistake, contact us within 12 hours of ordering. We can't be responsible for orders delivered to an incorrect address provided by the customer. ContactLive chat: tap the chat button on any page of our websiteContact form: bramblemoss.com/pages/contact